J.D. Power and Associates 2007 Full-Service Moving Company
Customer Satisfaction Study Shows That Atlas Van Lines
Is Rated Second In Overall Customer Satisfaction.
Atlas Survey Results for A-1 Moving & Storage
| Criteria |
9/30/2007 QTR |
12/31/2007 QTR |
3/31/2008 QTR |
6/30/2008 QTR |
Convention YTD Cumulative |
Atlas Standard |
| Customer Satisfaction |
4.34 |
4.58 |
4.25 |
4.14 |
4.38 |
4.10 |
| Equipment Atals Spec |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
90.00 |
| Equipment Qualficatin |
98.04 |
100.00 |
97.92 |
10.00 |
97.14 |
95.00 |
| Facility Rating |
5.00 |
5.00 |
5.00 |
5.00 |
5.00 |
3.00 |
| Hauling Claims |
0.72 |
5.58 |
1.21 |
3.31 |
3.44 |
3.50 |
| Labor Certification |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
| Packing Claims |
1.58 |
0.99 |
1.03 |
3.51 |
1.58 |
3.00 |
| Safety Points Average |
8.06 |
5.47 |
5.00 |
35.94 |
10.65 |
50.00 |
| Technology Rating |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
100.00 |
| Uniform Compliance |
100.00 |
88.24 |
81.82 |
100.00 |
92.00 |
85.00 |
| Warehouse Claims |
4.64 |
3.97 |
2.26 |
3.37 |
3.58 |
9.00 |
| Weight Estimating Accuracy |
86.87 |
82.67 |
86.79 |
83.02 |
85.00 |
75.00 |
