J.D. Power and Associates 2007 Full-Service Moving Company

Customer Satisfaction Study Shows That Atlas Van Lines

Is Rated Second In Overall Customer Satisfaction.




Atlas Survey Results for A-1 Moving & Storage

Criteria 9/30/2007 QTR 12/31/2007 QTR 3/31/2008 QTR 6/30/2008 QTR Convention YTD Cumulative Atlas Standard
Customer Satisfaction 4.34 4.58 4.25 4.14 4.38 4.10
Equipment Atals Spec 100.00 100.00 100.00 100.00 100.00 90.00
Equipment Qualficatin 98.04 100.00 97.92 10.00 97.14 95.00
Facility Rating 5.00 5.00 5.00 5.00 5.00 3.00
Hauling Claims 0.72 5.58 1.21 3.31 3.44 3.50
Labor Certification 100.00 100.00 100.00 100.00 100.00 100.00
Packing Claims 1.58 0.99 1.03 3.51 1.58 3.00
Safety Points Average 8.06 5.47 5.00 35.94 10.65 50.00
Technology Rating 100.00 100.00 100.00 100.00 100.00 100.00
Uniform Compliance 100.00 88.24 81.82 100.00 92.00 85.00
Warehouse Claims 4.64 3.97 2.26 3.37 3.58 9.00
Weight Estimating Accuracy 86.87 82.67 86.79 83.02 85.00 75.00